Overview
Thank you for shopping with Mos Eisley Marketplace! We want you to love your purchase, but if you need to return or exchange an item, please review our policy below.
Payment Options
We offer secure payment options for your convenience.
Returns & Exchanges
- Eligibility: Please check the item details for specific return and exchange eligibility.
- Return Window: You have 14 days from the date of delivery to request a return or exchange.
- Condition: Items must be unused, in original condition, and in original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Exemptions: Custom-made items, gift cards, downloadable software, perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids/gases are non-returnable.
Cancellations
- All orders are made to order.
- Cancellations are accepted within 12 hours of purchase via email.
- Custom Orders: Custom orders are final and cannot be cancelled, returned, or replaced. Please review all details carefully before placing your order.
Refunds
- Once your return is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within a certain number of days.
- Only regular-priced items are eligible for refunds; sale items cannot be refunded.
- Partial refunds may be granted at our discretion for unused merchandise, items not in original condition, or items returned after 14 days.
- Please note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account and contact your credit card company. Processing times may vary.
- Still missing your refund? Please contact us at support@moseisleymarketplace.net.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@moseisleymarketplace.net for instructions on getting your replacement.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift, or was shipped to the gift giver, refunds will be sent to the gift giver.
Shipping Returns
- To return your product, please email us at: support@moseisleymarketplace.net.
- You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance—we can’t guarantee receipt of your returned item.
Need Help?
If you have any questions about refunds or returns, contact us at support@moseisleymarketplace.net. We’re here to help!